Of Ownership…

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Of Ownership…

Whenever being asked about our very unique “CAlture” of Chur Associates, I always shared an incident that took place in my office one day and it goes like this:

A new recruit showed up at my office seeking assistance…

Graduate: Can you help me in my file?
Me: Sure, my door is always open.
Graduate: I have this issue that I don’t know what to do… Client not giving clear instruction and too demanding… The authority is not responding fast enough… The other side’s lawyer is not helpful… The opponent is totally unreasonable… The support is not good enough… I have done everything perfectly but for all their faults!
Me: So, you have no part in this problem?
Graduate: I believe I have done everything I can professionally and I am right.
Me: Great, you can go out now.
Graduate: (Looking stunned) but…
Me: You can use the door over there, the same one that you came in just now…
Graduate: but, I am hoping you can help me…
Me: I want to help but you have no problem at all…
Graduate: I don’t know what to do next.
Me: Nothing to do. From what you have told me, you don’t have a problem to solve.
Graduate: I really don’t understand now…
Me: If you have no part in the problem, how is it my problem? How do I solve a problem that we have done nothing wrong at all?
Graduate: Perhaps, I have contributed a little in the process…
Me: Yes, now we are talking…

A few months later, this person “graduated” from CA and have since moved forward on her own unique path…

Being defensive is natural but not helpful, especially in CA where the essence of our “CAlture” is built on trust instead of control. And trust is only possible when you start taking ownership of the challenges before you. If the bucket does not stop with you, you are just passing it around. CAtizens embrace our unique set of CAlture to the extent that it is an effective filter to screen the squares out of the rounds very quickly. The squares can still flourish in organisation that celebrates the squares; it’s a win-win at the end of the day.

Taking ownership changes everything, you are powerful the very moment you decide to take charge.

Having said that, ownership cannot be given. The receiver must give permission to receive voluntarily. If it is forced upon someone, the reluctance is negating the power of ownership all the time. Lobby for positive buy in is absolutely essential pre-requisite.

There is also a danger of over-ownership to the effect of deterring others intended participation as owners too for the same issues or challenges. A locked door is like a wall that demotivated those who wants entry and soon it will your own issue where no one is willing to help. Trust must also means to trust the help of your teammates when offered as ownership can always be shared when claimed and never exclusive.

By | 2017-04-18T00:54:00+00:00 April 26th, 2016|Management Journal|0 Comments